FAQ | Useful info and frequently asked questions

From what time can I check in to the accommodation?

Our in-person service hours are from 8:00 am to 3:00 pm, and from then until 10:00 pm, we are available remotely.

Check-in times are from 1:00 pm to 10:00 pm and are done autonomously. You will receive instructions once you have completed online traveler registration. You will receive an email from notificaciones@mail.partee.com if you have made your reservation on our website, or a link if you have made your reservation through other online booking channels (e.g., booking.com, Airbnb, etc.). We also need you to inform us if you wish to arrive outside of the indicated hours to ensure that your traveler registration is complete.

What are the breakfast hours?

Breakfast service is available every day. Summer hours: 8:30 a.m. to 10:00 a.m. / Winter hours: 8:00 a.m. to 10:00 a.m.

When does the pool open?

The pool is open from June 1 to September 30.

Is the best price guaranteed by booking through the web?

Yes, on the web you will always find the lowest price compared to other agencies and web pages. To guarantee this, if if you find it cheaper, with the same conditions, we will keep you the best price and we will refund the difference.

Is it safe to book through the web?

Of course, we work with external companies that guarantee the security and confidentiality of online payments.

Are there discounts and benefits for booking through the web?

Yes, we always offer the best price and, in addition, several discounts that you can only enjoy if you book through our website:

 

• Best price guaranteed  on all our rates for reservations on the web
• 10% discount for stays of 5 or more nights

Do you accept pets?

Although we have some animals on the farm, we do not accept pets in the accomodation.

Is it easy to get to the accomodation?

Regarding how to get to the accomodation, we leave you the link to our website with the easiest way to do it, since sometimes the gps send by another road access is more complicated. Access is fast and on good roads.

Is there parking at the accomodation?

We have private parking inside the farm, outside and for free use for accomodation guests.

What can be done in and around the area?

In the surroundings you can do various hiking or cycling routes through the Sierra Nevada Natural Park. Also visit Granada (20 minutes away) or charming towns such as Pinos Genil or Güejar Sierra. In winter, you can go skiing to the Sierra Nevada station (25 minutes away). We recommend you visit our plans section by clicking here to see all the proposals that we recommend throughout the year.